The airBaltic Seatbuddy is the World's First Airline Social Seating System
Romina S. Cortellucci — June 7, 2012 — World
References: airbaltic.satisfly & designtaxi
The airBaltic SeatBuddy tries to make your travel experience as pleasurable as possible. The Latvian flag carrier airline airBaltic is launching this free service on flights at the end of June. The travel compatibility option pairs you with a flight buddy according to your preferences.
Nothing is worse than getting caught next to a Chatty Kathy on an 8-hour flight when all you want to do is sleep or vice-versa. The SeatBuddy provides a solution by choosing the most compatible seat neighbors.
By logging in and filling out your preferences into the social seating system Satisfly prior to take-off, you will be paired accordingly. The system determines your flight mood and attempts to provide the ideal partner based on interests, similar industries, language, etc.
The system keeps customer information confidential, so the user will only be able to meet their flight partner once they have boarded. Hopefully, leaving you satisflyied.
Nothing is worse than getting caught next to a Chatty Kathy on an 8-hour flight when all you want to do is sleep or vice-versa. The SeatBuddy provides a solution by choosing the most compatible seat neighbors.
By logging in and filling out your preferences into the social seating system Satisfly prior to take-off, you will be paired accordingly. The system determines your flight mood and attempts to provide the ideal partner based on interests, similar industries, language, etc.
The system keeps customer information confidential, so the user will only be able to meet their flight partner once they have boarded. Hopefully, leaving you satisflyied.
Trend Themes
1. AI Social Seating - Developing an AI-based social seating system could improve passengers' in-flight experience and increase customer satisfaction for airlines.
2. Personalized Travel - Creating personalized travel experiences through technology is an emerging trend with potential for disruption in the airline industry.
3. In-flight Networking - Facilitating social interaction and networking opportunities through in-flight technology could create a unique selling point for airlines.
Industry Implications
1. Airlines - The airline industry can disrupt the traditional in-flight experience and benefit from increased customer satisfaction with innovative social seating solutions.
2. Travel Technology - Developing social seating solutions and personalized travel experiences through tech could disrupt the travel industry and improve customer loyalty.
3. Hospitality - Airlines can collaborate with hotels and other hospitality companies to provide seamless personalized travel experiences throughout the customer journey.
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