Startup Janis Lets You Use Slack to Train AI Customer Service Agents
Alyson Wyers — June 25, 2017 — Tech
This AI customer service agent enables you to turn Slack (a teams messaging platform) into an artificially intelligent training center. Based in Canada, Janis is a startup founded by Josh Barkin that is just the latest in bots-based customer service messaging tools. Janis allows you to "train and monitor AI from Slack to accelerate automation and reduce time and costs associated with customer service."
In a dedicated Slack channel, you will be able to simulate bot conversations to better define and categorize user engagement. The monitoring feature sends alerts when it's time for a human to take over. You also gain insight through analytics and see where your AI customer service agent needs more training.
In a dedicated Slack channel, you will be able to simulate bot conversations to better define and categorize user engagement. The monitoring feature sends alerts when it's time for a human to take over. You also gain insight through analytics and see where your AI customer service agent needs more training.
Trend Themes
1. AI Customer Service Agents - The trend of using AI customer service agents is disrupting the customer service industry, providing opportunities for increased automation and cost reduction.
2. Bots-based Customer Service Messaging Tools - The trend of using bots-based customer service messaging tools is revolutionizing the way businesses handle customer service, offering opportunities for seamless communication and improved efficiency.
3. Training and Monitoring AI Through Slack - The trend of training and monitoring AI through Slack is transforming the way companies develop and manage AI customer service agents, presenting opportunities for easier integration and real-time training.
Industry Implications
1. Customer Service - The customer service industry can leverage AI customer service agents to enhance customer support, reduce costs, and streamline operations.
2. Messaging and Collaboration Platforms - The messaging and collaboration platforms industry can embrace bots-based customer service messaging tools to improve communication channels, automate repetitive tasks, and enhance team collaboration.
3. Artificial Intelligence - The artificial intelligence industry can seize the opportunity to develop innovative solutions for training and monitoring AI agents through platforms like Slack, driving advancements in AI-powered customer service.
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