Crave Interactive's Video Service Platform empowers hoteliers to provide guests with 24/7 real-person multi-lingual services. While research suggests that many guests appreciate the convenience of self-service technology, a large percentage of people still prefer to speak to staff members directly. Crave's Video Service Platform gives guests the best of both worlds by chatting via a secure video connection from anywhere—the platform can be accessed via an in-lobby kiosk, a tablet in one's own suite or from a smartphone.
The versatile hospitality service supports video, voice and text communication, and can be integrated into existing hotel apps to enhance the guest experience.
The innovative new Crave Interactive Video Service Platform is set to be introduced to mid-scale hotels in London and Las Vegas later in 2019.
Hospitality Video Service Platforms
Crave Interactive's Platform Provides Round-the-Clock Care
Trend Themes
1. Round-the-clock Service - Opportunity for companies to provide real-person multi-lingual services round-the-clock using video service platforms
2. Hybrid Technology - Combining self-service technology with the option of speaking to staff directly creates a hybrid technology that caters to both preferences of hotel guests.
3. Seamless Communication - The incorporation of video, voice and text communication into existing hotel apps presents an opportunity for more seamless communication between guests and staff.
Industry Implications
1. Hospitality - The hospitality industry can use video service platforms to enhance the guest experience through the provision of 24/7 real-person multi-lingual services.
2. Customer Service - Customer service industries can leverage video service platforms' hybrid technology to cater to both self-service and real-person preferences of their customers.
3. Technology - The addition of video, voice and text communication to existing technology can revolutionize the way the technology industry provides client services.