In the midst of the COVID-19 pandemic, many brick-and-mortar businesses have had to pivot their business model to accommodate the new social distancing protocols, including hearing care center Eargo. In an effort to assit those affected by the new pandemic-related regulations, Eargo is offering is making use of their telemedicine services and on-staff clinicians by offering free consultations available to all – customer or not, regardless of insurance coverage.
"Over the last few days, we have seen cities across the country ask citizens to do their part in preventing the spread of coronavirus by remaining indoors," said Christian Gormsen, CEO of Eargo. "While we support this effort, we know that social isolation puts a tremendous burden on both the livelihood and health of those in affected areas by limiting access to specialists and services. We want to make sure anyone who is experiencing hearing difficulties, whether you're a customer or not, has access to licensed hearing professional support. Your hearing health is our top priority, and we will continue to be available to all to address their hearing health needs whenever they need it, wherever they need it."
Free Remote Hearing Consultations
Eargo is Providing Provide Free Access to Hearing Professionals
Trend Themes
1. Telemedicine Hearing Consultation - Hearing care companies can explore telemedicine services and remote consultations to expand their reach and provide convenient and accessible hearing consultations to customers.
2. Remote Hearing Device Fitting - Companies can develop technology for remote fitting and adjusting of hearing devices, providing a convenient and safe alternative to in-person consultations during pandemics and for those who are not able to travel easily.
3. Inclusive Access to Hearing Professionals - Companies can offer free or low-cost access to hearing professionals for people regardless of insurance coverage or customer status, through telemedicine services, to promote hearing health for all.
Industry Implications
1. Hearing Care - Hearing care companies can leverage remote hearing consultations and device fitting to expand their customer reach and improve their accessibility during pandemics or other circumstances that may limit in-person visits.
2. Telemedicine - Companies building telemedicine platforms and services can partner with hearing care companies to provide remote hearing consultations and device fitting services, contributing to the future growth of telehealth services.
3. Health Insurance - Health insurance companies can explore partnerships with hearing care companies to provide free or low-cost access to hearing professionals via telemedicine services as a way to improve customer satisfaction and promote preventative care.