A new employee app by Lowe's is designed to help "monitor in-store customer traffic" while also allowing store managers to "better follow CDC and local social distancing guidelines."
The app was launched in response to the ongoing COVID-19 pandemic earlier this year and is part of the home improvement retailer's plan to increase safety measures. The app is accessed by employees via a handheld device, allowing for foot traffic tracking and limited entry to stores should there be too many visitors inside.
The retailer also announced its plan for contactless pickup lockers recently that will launch at all stores by 2021. The pickup lockers are designed to make same-day order pick-ups more seamless while saving consumers time and shipping costs.
Safety-Focused Customer Traffic Apps
A New Lowe’s Employee App Monitors In-Store Traffic
Trend Themes
1. Safety-focused Customer Traffic Apps - Disruptive innovation opportunity: Develop customer traffic apps that prioritize safety and comply with social distancing guidelines.
2. Foot Traffic Tracking - Disruptive innovation opportunity: Create technologies that enable businesses to track and manage foot traffic in real-time.
3. Contactless Pickup Lockers - Disruptive innovation opportunity: Build secure and efficient contactless pickup lockers for seamless order pick-ups.
Industry Implications
1. Retail Technology - Disruptive innovation opportunity: Develop innovative technologies to enhance safety and efficiency in the retail sector.
2. Mobile Apps - Disruptive innovation opportunity: Create mobile applications that help businesses monitor and manage customer traffic.
3. Logistics and Delivery - Disruptive innovation opportunity: Design efficient and secure locker systems for contactless order pick-ups.