Bok a Bok Chicken has introduced an in-house delivery service, facilitated by Cartwheel, to enhance customer service and reduce delivery costs. This move comes in response to rising fees from third-party delivery platforms, which have made delivery more expensive for customers. By managing delivery internally, Bok a Bok Chicken aims to improve service quality and control.
The company has shifted from relying heavily on third-party apps to handling orders through its own online system and phone lines, while still utilizing ezCater for business catering orders. The partnership with Cartwheel provides Bok a Bok Chicken with a suite of tools for efficient delivery management. These tools include a driver app, advanced dispatch features for managers, and real-time order tracking. This approach allows the restaurant to oversee the entire delivery process and ensure the orders are handled promptly and accurately. It also allows the business to address any issues that may arise with immediacy.
In-House Delivery Services
Bok a Bok Chicken Partners with Cartwheel to Enhance Service
Trend Themes
1. In-house Delivery Systems - Adopting proprietary delivery solutions allows businesses to cut down on third-party commissions and enhance control over service quality.
2. Real-time Order Tracking - Providing real-time tracking capabilities ensures customers are informed and can trust the accuracy of their delivery timelines.
3. Driver Management Technology - Utilizing apps and advanced dispatch software enables efficient driver coordination and task management, optimizing delivery performance.
Industry Implications
1. Restaurant Delivery Services - Innovations in in-house delivery services are transforming how restaurants manage and fulfill orders, enhancing customer satisfaction.
2. Food Tech Solutions - Advancements in delivery management technology are crucial for businesses looking to streamline operations and reduce overhead costs.
3. Supply Chain Management - New tools for real-time tracking and efficient dispatching are revolutionizing supply chain efficiency, particularly in urban logistics.