David's Bridal Launched a Concierge Chatbot Named Zoey
Daniel Johnson — February 3, 2020 — Tech
References: prnmedia.prnewswire & mobilemarketer
David’s Bridal, a wedding gown company, recently revealed a concierge chatbot named Zoey, which operates through the Apple Business Chat. The concierge chatbot is able to automate customer service and it also has the ability to connect consumers with a stylist.
The chatbot also has a ‘Chat Suggestions’ feature, which allows customers to avoid the holding process when calling the company. This means that instead of waiting on hold, customers have the ability to enter into Business Chat with the Zoey bot. Following that the customer service representative will take the necessary information from the chatbot.
Overall the new features will streamline the customer service experience for those who purchase items from David’s Bridal.
Image Credit: David's Bridal
The chatbot also has a ‘Chat Suggestions’ feature, which allows customers to avoid the holding process when calling the company. This means that instead of waiting on hold, customers have the ability to enter into Business Chat with the Zoey bot. Following that the customer service representative will take the necessary information from the chatbot.
Overall the new features will streamline the customer service experience for those who purchase items from David’s Bridal.
Image Credit: David's Bridal
Trend Themes
1. Chatbot Customer Service Automation - The development of chatbots like Zoey offers the opportunity to automate customer service interactions, improving efficiency and response time.
2. Enhanced Customer Experience - Integrating chatbots like Zoey with platforms like Apple Business Chat allows for a more seamless and convenient customer experience.
3. Reduction of Waiting Time - The 'Chat Suggestions' feature eliminates the need for customers to wait on hold, increasing customer satisfaction and decreasing frustration.
Industry Implications
1. Retail - Integrating chatbots into the retail industry can revolutionize customer service and streamline the purchasing process.
2. E-commerce - E-commerce platforms can benefit from implementing chatbots like Zoey to provide personalized customer assistance and support.
3. Hospitality - Introducing concierge chatbots into the hospitality industry can enhance guest experiences by providing quick and efficient assistance.
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