Liverpool ONE Has Implemented the WelcoMe Platform
Kalin Ned — March 28, 2025 — Social Good
References: retailtechinnovationhub
Liverpool ONE has established itself as the first venue in Northwest England to adopt the accessibility-focused WelcoMe platform. The system enables visitors with disabilities or specific needs to communicate their requirements to staff in advance so that the venue can prepare appropriate accommodations prior to arrival.
By facilitating pre-visit communication, WelcoMe reduces the uncertainty and stress often associated with navigating large public spaces and allows guests to focus on enjoying their experience rather than worrying about accessibility barriers. Recently, the WelcoMe platform was recognized at the 2024 RTIH Innovation Awards for its effectiveness in addressing inclusivity gaps within retail and leisure environments.
The integration of the WelcoMe platform complements Liverpool ONE's existing accessibility measures, which were developed in collaboration with Sociability and Waymap.
Image Credit: Liverpool ONE x WelcoMe
By facilitating pre-visit communication, WelcoMe reduces the uncertainty and stress often associated with navigating large public spaces and allows guests to focus on enjoying their experience rather than worrying about accessibility barriers. Recently, the WelcoMe platform was recognized at the 2024 RTIH Innovation Awards for its effectiveness in addressing inclusivity gaps within retail and leisure environments.
The integration of the WelcoMe platform complements Liverpool ONE's existing accessibility measures, which were developed in collaboration with Sociability and Waymap.
Image Credit: Liverpool ONE x WelcoMe
Trend Themes
1. Pre-visit Communication Platforms - Tech-enabled pre-visit communication platforms offer venues the tools to customize and improve accessibility experiences for visitors with specific needs.
2. Award-winning Inclusivity Solutions - Recognized for addressing inclusivity gaps, platforms like WelcoMe set a precedent for innovation in making public spaces more accessible and welcoming.
3. Collaborative Accessibility Enhancements - Collaborative efforts with companies like Sociability and Waymap highlight a growing trend of enriching venue accessibility through partnerships.
4. Recognized Inclusivity Solutions - Systems like the WelcoMe platform are being acknowledged for bridging important inclusivity gaps, influencing the broader accessibility narrative in public venues.
Industry Implications
1. Retail and Leisure - As accessibility becomes a competitive differentiator, the retail and leisure industries are ripe for implementing technology that enhances customer experience for all.
2. Assistive Technology - The rise of platforms focused on pre-arrival coordination underscores a burgeoning assistive technology sector devoted to enhancing accessibility in public spaces.
3. Hospitality and Event Management - Hospitality and event management sectors can reshape guest experiences by integrating advanced tools that address a variety of accessibility needs prior to guest arrival.
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