'Smallchat' Integrates Visitor Chat Directly into Slack
Michael Hemsworth — June 9, 2017 — Tech
References: small.chat & betalist
There are a variety of website visitor chat solutions that are designed with larger brands in mind and expensive plans to suit, but 'Smallchat' aims to take things in a different direction to offer coverage for smaller brands and freelancers.
Integrating chat directly into Slack, 'Smallchat' works to help small teams manage communication that's taking place with their customers from a single thread in the chat program. This means that your team's Slack account won't become cluttered with a series of individual chats that are coming in from your visitors and customers.
The 'Smallchat' website visitor chat solution doesn't restrict users on the number of conversations or visitors in order to keep costs the same even if you experience a sporadic surge.
Integrating chat directly into Slack, 'Smallchat' works to help small teams manage communication that's taking place with their customers from a single thread in the chat program. This means that your team's Slack account won't become cluttered with a series of individual chats that are coming in from your visitors and customers.
The 'Smallchat' website visitor chat solution doesn't restrict users on the number of conversations or visitors in order to keep costs the same even if you experience a sporadic surge.
Trend Themes
1. Website Visitor Chat Solutions - Disruptive innovation opportunity: Develop a chat solution that focuses on customization and scalability for small brands and freelancers.
2. Integration with Slack - Disruptive innovation opportunity: Create a chat solution that seamlessly integrates with popular communication platforms like Slack.
3. Cost-effective Communication Tools - Disruptive innovation opportunity: Design an affordable chat solution that doesn't restrict users based on the number of conversations or visitors.
Industry Implications
1. Customer Support and Engagement - Disruptive innovation opportunity: Provide innovative chat solutions for businesses looking to enhance customer support and engagement.
2. Communication and Collaboration Software - Disruptive innovation opportunity: Develop chat solutions that integrate with popular communication and collaboration software to streamline team communication.
3. Small Business Solutions - Disruptive innovation opportunity: Create specialized chat solutions tailored to the needs and budgets of small businesses and freelancers.
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