This Tool Allows Business to Speak Directly to Customers
Katherine Pendrill — December 15, 2015 — Marketing
References: vee24
'Vee24' is type of customer service software that facilitates live video chats. Although most customers prefer to carry out tasks online, they are still looking for ways to communicate with real individuals when they run into problems. This software provide a live customer service solution for different businesses.
Vee24 offers live video chat, text chat and co-browsing solutions for different brands. Unlike other customer service technology, Vee24 is not limited to text chat with customers. Instead, Vee24 allows customers to speak directly with representatives via a live video feed. As a result, brands can offer the same personalized service that is provided in-store. Some the brands currently using Vee24's live video chat technology include Audi, L'Oréal and Samsung.
Vee24 ultimately allows brands to speak directly to customers and offer the kind of face-to-face customer service that is often associated with the traditional retail experience. In turn, this kind of service can help companies convert more online visitors into paying customers.
Vee24 offers live video chat, text chat and co-browsing solutions for different brands. Unlike other customer service technology, Vee24 is not limited to text chat with customers. Instead, Vee24 allows customers to speak directly with representatives via a live video feed. As a result, brands can offer the same personalized service that is provided in-store. Some the brands currently using Vee24's live video chat technology include Audi, L'Oréal and Samsung.
Vee24 ultimately allows brands to speak directly to customers and offer the kind of face-to-face customer service that is often associated with the traditional retail experience. In turn, this kind of service can help companies convert more online visitors into paying customers.
Trend Themes
1. Live Video Chat Service - The advent of live video chat service in customer support offers businesses the opportunity to provide face-to-face customer service to customers located remotely.
2. Real-time Customer Service - Real-time customer service technologies that allow businesses to connect with customers directly can lead to improved customer retention and increased conversion rates.
3. Co-browsing Solutions - Co-browsing solutions that enable businesses to guide customers through their website in real-time can greatly improve the customer experience.
Industry Implications
1. Retail Industry - Retail businesses can leverage live video chat service to offer personalized customer service that is usually only available in-store, which can lead to increased customer satisfaction and retention.
2. Consumer Goods Industry - Consumer goods businesses can use real-time customer service technologies to improve customer engagement and convert more website visitors into paying customers.
3. Automotive Industry - Automotive businesses can offer virtual test drive experiences and provide remote assistance to customers looking to purchase a vehicle, which can lead to increased sales and customer satisfaction.
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