Samsung and SOS Voz Amiga Partner for 'Saved in Translation'
Debra John — March 25, 2025 — Social Good
'Saved in Translation', a partnership between Samsung and SOS Voz Amiga, ensures that emotional support services are more accessible to Portugal’s one million foreign residents.
Mental health struggles transcend nationality, profession, and background, yet language barriers often stand in the way of seeking help. To address this, Galaxy AI now enables real-time translation of calls made to SOS Voz Amiga’s emotional support line, creating a more inclusive and supportive experience.
Available daily from 15:30 to 00:30, SOS Voz Amiga "offers confidential, free, and anonymous emotional support to those facing distress or crisis." To further eliminate communication obstacles, Samsung has provided smartphones equipped with 'Live Translate,' allowing callers to converse in their preferred language without restriction. By integrating technology with compassionate care, this initiative ensures that everyone, regardless of language, can find a listening ear when they need it most.
Image Credit: Samsung
Mental health struggles transcend nationality, profession, and background, yet language barriers often stand in the way of seeking help. To address this, Galaxy AI now enables real-time translation of calls made to SOS Voz Amiga’s emotional support line, creating a more inclusive and supportive experience.
Available daily from 15:30 to 00:30, SOS Voz Amiga "offers confidential, free, and anonymous emotional support to those facing distress or crisis." To further eliminate communication obstacles, Samsung has provided smartphones equipped with 'Live Translate,' allowing callers to converse in their preferred language without restriction. By integrating technology with compassionate care, this initiative ensures that everyone, regardless of language, can find a listening ear when they need it most.
Image Credit: Samsung
Trend Themes
1. Real-time AI Translation - Integrating AI-driven real-time translation into emotional support services bridges language gaps, revolutionizing accessibility for non-native speakers.
2. Compassionate Tech Integration - Leveraging technology, such as smartphones with translation capabilities, alongside traditional emotional support enhances the inclusivity and reach of mental health services.
3. Inclusive Mental Health Support - Addressing language barriers in mental health services through innovative partnerships promotes a more inclusive framework for diverse populations seeking help.
Industry Implications
1. Mental Health Services - The integration of translation technology in mental health support reshapes how services are provided to multicultural communities.
2. AI-powered Communication Tools - The use of AI in developing communication tools that facilitate cross-language interaction showcases potential for growth in multilingual service markets.
3. Telecommunications - Telecommunication companies can harness real-time translation innovations to expand their offerings, improving connectivity across diverse language groups.
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