The Smithsonian is Introducing Pepper as a New Guide for Guests
Laura McQuarrie — May 4, 2018 — Tech
References: hirshhorn.si.edu & si.edu
A good museum guide should be able to answer frequently asked questions and tell engaging stories that capture the interests of visitors—and this is exactly what Pepper the robot is set to do for The Smithsonian, and more.
The robotic museum guide will be introduced to six locations to help lead tours and in particular, draw interest to galleries that tend to get less traffic than others. Pepper also boasts the ability to dance, play games, collect a limited amount of information, with guests being able to naturally interact with the bot using their voice and gestures.
Pepper by SoftBank Robotics has proven to be one of the most advanced and adaptable robots seen to date, as the bot is now in use by hotel chains, fast food eateries, banks, hairdressing salons and more.
The robotic museum guide will be introduced to six locations to help lead tours and in particular, draw interest to galleries that tend to get less traffic than others. Pepper also boasts the ability to dance, play games, collect a limited amount of information, with guests being able to naturally interact with the bot using their voice and gestures.
Pepper by SoftBank Robotics has proven to be one of the most advanced and adaptable robots seen to date, as the bot is now in use by hotel chains, fast food eateries, banks, hairdressing salons and more.
Trend Themes
1. Robotic Museum Guides - The use of robots in the travel and hospitality industry has the potential to significantly enhance guest experiences and optimize operations.
2. Adaptive Robotics - The development of robots with advanced and personalized features like Pepper has the potential to disrupt a wide range of industries beyond just travel and hospitality.
3. Gesture and Voice Recognition - The continued improvement and integration of gesture and voice recognition technology can create new opportunities for human-robot interaction and customer engagement.
Industry Implications
1. Travel and Hospitality - Implementing robotic guides like Pepper has the potential to enhance guest experiences and increase operational efficiency in museums, theme parks, and other tourist attractions.
2. Retail and Customer Service - The use of adaptive robotics can create new opportunities for personalized customer experiences and operational efficiency in industries such as banking, fast food, and personal care services.
3. Robotics and AI - The development and integration of advanced robotic and AI technology can disrupt a wide range of industries such as manufacturing, logistics, and healthcare, improving productivity and efficiency.
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