The New Lyft Update Allows Drivers to be Tipped More
Justin Lam — November 16, 2018 — Tech
References: techcrunch & theverge
In an effort to better support its drivers, a Lyft update is adding default tipping, rating protections, and many more features for drivers. The default tipping feature is perhaps the most interesting in the Lyft update, as it allows customers the chance to set a percentage for tips that will be automatically applied to all journeys if they don't actively "rate a trip and add a tip themselves.” The default tipping feature will roll out to select Lyft users in 2018 and in 2019 it will be added to all user accounts.
The second part of the Lyft update hopes to navigate the tyranny caused by the current rating system. Like Uber, Lyft will remove drivers that drop below a certain star-rating, but this often leads to a rating inflation where riders' confuse what applies as a "fair rating." To remedy this, Lyft will be automatically giving all unrated rides a five-star rating.
Image Credit: Lyft
The second part of the Lyft update hopes to navigate the tyranny caused by the current rating system. Like Uber, Lyft will remove drivers that drop below a certain star-rating, but this often leads to a rating inflation where riders' confuse what applies as a "fair rating." To remedy this, Lyft will be automatically giving all unrated rides a five-star rating.
Image Credit: Lyft
Trend Themes
1. Default Tipping Feature - The default tipping feature allows customers the chance to set a percentage for tips that will be automatically applied to all journeys, creating an opportunity for disruptive innovation in the payment industry.
2. Rating Protection - The rating protection feature in the Lyft update aims to navigate the tyranny caused by the current rating system, creating an opportunity for disruptive innovation in the rideshare industry.
3. Automatic Five-star Rating - The automatic five-star rating for unrated rides helps to maintain a fair rating system and could lead to disruptive innovation in the rideshare industry.
Industry Implications
1. Payment - The default tipping feature creates an opportunity for disruptive innovation in the payment industry.
2. Rideshare - The rating protection feature and automatic five-star rating provide opportunities for disruptive innovation within the rideshare industry.
3. Technology - The Lyft update, with its new features for drivers, presents opportunities for disruptive innovation in the technology industry.
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