Talk About Jack Connects by Opening New Live Chat Windows on Any Website
Alyson Wyers — October 19, 2015 — Social Media
References: talk-about-jack & springwise
If you are building a website for yourself or your company and would like to integrate a live chat feature to offer more accessible customer service, this app helps you create an instant chat room. Talk About Jack can be integrated into a user's browser and open a live chat window in any website, turning any webpage into an active chat room.
This enables other Talk About Jack users to discuss the webpage they are on. This can open up conversation around shared interests, constructive debate or even product reviews. The instant chat room creator also shows you popular sites based on the number of conversations happening on them. Particularly interesting dialogue can be saved and shared with their 'fetzes' feature -- which is short for the German word 'gesprächsfetzen' or 'bits of conversation.'
This enables other Talk About Jack users to discuss the webpage they are on. This can open up conversation around shared interests, constructive debate or even product reviews. The instant chat room creator also shows you popular sites based on the number of conversations happening on them. Particularly interesting dialogue can be saved and shared with their 'fetzes' feature -- which is short for the German word 'gesprächsfetzen' or 'bits of conversation.'
Trend Themes
1. Instant Chat Rooms - Building websites with integrated instant chat rooms for accessible customer service.
2. Turnkey Live Chat Solutions - Developing apps that can be integrated into browsers to open live chat windows on any website.
3. Conversation Analytics - Creating features to save and analyze popular dialogue from instant chat rooms.
Industry Implications
1. Website Development - Opportunity to provide turnkey live chat solutions for website builders and developers.
2. Customer Service - Incorporating instant chat rooms into customer service strategies for better accessibility and engagement.
3. Market Research - Utilizing conversation analytics from instant chat rooms to gather insights on customer preferences and opinions.
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