The New Hyper Travel Agency Gives Trip Booking a More Personal Touch
Alyson Wyers — January 21, 2016 — Tech
References: usehyper & techcrunch
Hyper travel agency uses a chat-based app to help you make your trip arrangements. The newly launched application acts as a convenient travel concierge available to you 24/7. All the (beautifully arrayed) details are found all in one place, with particular emphasis on personal customer service.
The startup's founders Minqi Jiang and Peter Zakin hope to give users the experience of a vacation-focused personal assistant. The Hyper travel app bridges the gap between using an in-person travel agent and impersonal automated apps. The chat function allows you to converse naturally, without having to deal with lengthy and awkward pauses you might deal with on the phone while the agent types information in.
For an advanced plan (at extra cost) you can also get lost luggage tracking.
The startup's founders Minqi Jiang and Peter Zakin hope to give users the experience of a vacation-focused personal assistant. The Hyper travel app bridges the gap between using an in-person travel agent and impersonal automated apps. The chat function allows you to converse naturally, without having to deal with lengthy and awkward pauses you might deal with on the phone while the agent types information in.
For an advanced plan (at extra cost) you can also get lost luggage tracking.
Trend Themes
1. Chat-based Travel Booking - The rise of chat-based travel booking apps usher in new opportunities for businesses to provide personalized customer service.
2. Virtual Concierge Services - The emergence of virtual concierge services creates new business models that cater to the needs of modern travelers.
3. Integrated Travel Management Platforms - Integrated travel management platforms offer businesses opportunities to streamline travel planning and booking processes.
Industry Implications
1. Travel Industry - The travel industry can leverage chat-based travel apps to enhance customer experience and retention.
2. Hospitality Industry - The hospitality industry can adopt virtual concierge services to enhance the guest experience and create new revenue streams.
3. Technology Industry - The technology industry can develop integrated travel management platforms to meet the needs of modern travelers and enhance the efficiency of travel management.
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