Holiday Travel Infographic Finds Great Workers and Punctual Flights
Elise Ying-Hei Ho — November 11, 2012 — World
References: visual.ly
The Happiest Airlines for Your Holiday Travel infographic breaks down which airlines have the best customer service, making your travel plans easier this Christmas.
Delayed flights, cranky customs officials and grumpy flight attendants: all of these things can easily ruin a supposedly happy holiday trip. While it is unfortunate that airlines have to work during the holidays, witnessing thousands of jolly passengers head off to see their loved ones, it's important to realize that despite the bitterness, they are still representing their company. The Holiday Travel infographic ranks popular airlines in categories such as employee pay and stress levels, which consequently affect their behavior and attitude at work. The amount of delayed flights, customer complaints as well as baggage fees are also considered since these are all deciding factors for travelers when trying to pick out the most reliable company.
Delayed flights, cranky customs officials and grumpy flight attendants: all of these things can easily ruin a supposedly happy holiday trip. While it is unfortunate that airlines have to work during the holidays, witnessing thousands of jolly passengers head off to see their loved ones, it's important to realize that despite the bitterness, they are still representing their company. The Holiday Travel infographic ranks popular airlines in categories such as employee pay and stress levels, which consequently affect their behavior and attitude at work. The amount of delayed flights, customer complaints as well as baggage fees are also considered since these are all deciding factors for travelers when trying to pick out the most reliable company.
Trend Themes
1. Customer Service - Disruptive innovation opportunity: Develop new technologies or services to improve customer service in the airline industry.
2. Employee Satisfaction - Disruptive innovation opportunity: Create innovative solutions to enhance employee satisfaction and reduce stress levels in the airline industry.
3. Reliability Metrics - Disruptive innovation opportunity: Design new tools or methodologies to accurately measure and compare reliability metrics in the airline industry.
Industry Implications
1. Technology - Disruptive innovation opportunity: Develop technological solutions to improve customer service, employee satisfaction, and reliability in the airline industry.
2. Hospitality - Disruptive innovation opportunity: Explore ways to merge the hospitality and airline industries to enhance customer service and satisfaction during travel.
3. Data Analysis - Disruptive innovation opportunity: Apply advanced data analysis techniques to improve reliability metrics and decision-making processes in the airline industry.
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