Finnair Unveils Luxury Cabins as Part of New Customer Service Investment
Niko Pajkovic — March 23, 2022 — World
References: finnair & traveldailymedia
Finnair, the largest airline operating in Finland, has launched a new passenger experience for long-haul flights, including upgraded premium economy and business cabins.
The new development comes as part of the company's broader €200 million investment in customer service, which has become a priority for the airline as the world returns to more routine global travel. Now, Finnair's popular Airbus A350 and A330 long-haul aircrafts will be receiving major makeovers, which include all-new cabins aimed at providing passengers with a luxurious in-flight experience.
“The pandemic has had a significant impact on our industry, but it has not impacted our objective to offer a modern premium experience as we continue to be the first choice for travelers connecting Europe and Asia," said Topi Manner, Finnair’s CEO.
Image Credit: Finnair
The new development comes as part of the company's broader €200 million investment in customer service, which has become a priority for the airline as the world returns to more routine global travel. Now, Finnair's popular Airbus A350 and A330 long-haul aircrafts will be receiving major makeovers, which include all-new cabins aimed at providing passengers with a luxurious in-flight experience.
“The pandemic has had a significant impact on our industry, but it has not impacted our objective to offer a modern premium experience as we continue to be the first choice for travelers connecting Europe and Asia," said Topi Manner, Finnair’s CEO.
Image Credit: Finnair
Trend Themes
1. Luxury Airline Cabins - There is an opportunity for airlines to invest in upgraded cabins and provide a luxurious in-flight experience to attract more premium customers.
2. Premium Customer Service - Investment in customer service can be a top priority for airlines to offer better in-flight services and gain customer loyalty.
3. Long-haul Aircraft Upgrades - Upgrading long-haul aircraft cabins can be an innovative way for airlines to differentiate themselves from competitors and offer premium customer experience.
Industry Implications
1. Aviation - There is an opportunity for airlines to invest in luxury cabins and upgraded aircraft to provide a unique experience for premium customers and gain a competitive edge.
2. Travel and Tourism - Investment in customer service and luxurious in-flight experiences can be a competitive advantage for airlines looking to attract more customers and increase brand loyalty in the travel and tourism industry.
3. Hospitality - Airlines can learn from the hospitality industry's customer-centric approach and invest in upgraded cabins and premium customer service to offer a better in-flight experience, similar to high-end hotels.
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