Dollar General is Testing a Set of Self-Checkout-Only Stores
Colin Smith — July 19, 2022 — Business
References: dollargeneral & retaildive
Dollar General announced a new set of retail Dollar General stores that forego human cashiers for more self-checkout booths. According to the Chief Operating Officer, Jeff Owen, the pilot test will span 200 different locations across the United States. The company believes that automation and self-service solutions are smooth, reliable ways to reduce the number of time customers spend at checkout.
The company stated that this pilot test is a response to reduced profits and rising costs caused by the stresses of the supply chain. The implementation of self-checkout systems allows employees to focus on other on-the-job tasks such as restocking, cleaning, and more. If the pilot test is successful, Dollar General will slowly expand the number of self-checkout-only stores as it continues to test the efficacy of the system.
Image Credit: Dollar General
The company stated that this pilot test is a response to reduced profits and rising costs caused by the stresses of the supply chain. The implementation of self-checkout systems allows employees to focus on other on-the-job tasks such as restocking, cleaning, and more. If the pilot test is successful, Dollar General will slowly expand the number of self-checkout-only stores as it continues to test the efficacy of the system.
Image Credit: Dollar General
Trend Themes
1. Cashierless Stores - The trend towards cashierless stores presents opportunities for retailers to reduce costs, improve efficiency and customer experience through automation and self-service technology.
2. Self-checkout Solutions - Businesses can leverage self-checkout technology to streamline operations and reduce wait times, while offering their customers an enhanced shopping experience.
3. Automation in Retail - Retailers can benefit from implementing automation to reduce labor costs and improve store operations, while also providing customers with a more efficient and convenient shopping experience.
Industry Implications
1. Retail - Retailers can utilize self-checkout technology to improve operations and reduce costs, while also enhancing the customer experience.
2. Supply Chain Management - The use of automation and self-service solutions can potentially mitigate the challenges faced by supply chain managers, such as reduced profits and rising costs.
3. Technology - The trend towards automation and self-service technology presents opportunities for tech companies to develop innovative products and solutions to meet the changing needs of retailers and consumers.
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