Never Wait for the Next Available Representative Again with FastCustomer
Jared Lindzon — August 11, 2011 — Tech
References: fastcustomer & techmento
Waiting on hold for the "next available representative" can be a boring and frustrating ordeal, but a new application called FastCustomer is hoping to skip the wait time. The app, which is available for the iPhone and Android smart phones, asks users to select the company they would like to reach from a long list.
After selecting a company, customers can put down the phone or open another application. The phone will then ring once a real person has answered. FastCustomer even lets users choose which department of the company they would like to speak with. No more navigating your way through the phone directory, no more being transferred over and over, and most especially, no more waiting on hold to speak to a real person.
After selecting a company, customers can put down the phone or open another application. The phone will then ring once a real person has answered. FastCustomer even lets users choose which department of the company they would like to speak with. No more navigating your way through the phone directory, no more being transferred over and over, and most especially, no more waiting on hold to speak to a real person.
Trend Themes
1. Hold-skipping Apps - FastCustomer is disrupting the traditional hold time by allowing users to select a company and be notified when a representative is available for immediate conversation.
Industry Implications
1. Customer Service - FastCustomer presents an opportunity for customer service industries to improve customer satisfaction by eliminating hold times and improving accessibility.
2. Mobile Applications - Mobile app developers can capitalize on the trend of hold-skipping apps like FastCustomer to provide innovative solutions for customer communication and engagement.
3. Telecommunications - FastCustomer highlights a disruptive innovation opportunity for telecommunications companies to improve call experiences by reducing hold times and increasing customer convenience.
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