LG's Customer Service Robots Can Help in Grocery Stores and Hotels
Ellen Smith — January 17, 2018 — Tech
References: lgnewsroom & psfk
It takes a great deal of patience to support customers in hotel, airport or supermarket environments which is why LG's CLOi brand has created customer service robots, making these experiences as seamless as possible.
This line of helpful bots arrive in three variations, each one uniquely designed to support a different industry. The serving robot was designed for airports and hotel restaurants as it comes equipped with a food-ordering touchscreen and a tray to deliver meals. The Porter robot can carry luggage to a guests room, while the Shopping Cart Robot can assist consumers in grocery stores.
Each of these bots are designed to take care of the mundane customer service tasks, so that human employees can spend more time focusing on other tasks.
This line of helpful bots arrive in three variations, each one uniquely designed to support a different industry. The serving robot was designed for airports and hotel restaurants as it comes equipped with a food-ordering touchscreen and a tray to deliver meals. The Porter robot can carry luggage to a guests room, while the Shopping Cart Robot can assist consumers in grocery stores.
Each of these bots are designed to take care of the mundane customer service tasks, so that human employees can spend more time focusing on other tasks.
Trend Themes
1. Customer Service Robots - Opportunity for businesses to enhance customer service by utilizing robots in hotel, airport, and supermarket environments.
2. Seamless Experiences - Opportunity to improve customer experiences by implementing customer service robots in various industries.
3. Automation in Customer Service - Opportunity to streamline customer service processes and free up human employees for more complex tasks.
Industry Implications
1. Hospitality - Disruptive innovation opportunity for hotels to use customer service robots to enhance guest experiences and improve efficiency of operations.
2. Retail - Opportunity for grocery stores to implement customer service robots to assist shoppers and improve the overall shopping experience.
3. Transportation - Disruptive innovation opportunity for airports to utilize customer service robots to provide efficient service and enhance the overall travel experience.
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