Walmart's Ask Sam is a new employee assistance voice technology that was created to assist with everything from finding products and providing store maps to sharing prices and sales information. Due to the timing of the launch of Ask Sam, the technology for store associates is also being used to share the latest COVID-19 information, especially as it pertains to the latest guidelines, guidance and safety videos.
Ask Sam was initially developed for use in Walmart-owned Sam’s Club stores, and as a voice tool, it helps associates quickly access information rather than having to interact with a small screen.
As well as being useful for helping associates support customers, Ask Sam supports team members with other tasks like printing, email and even viewing staff birthdays and events.
Employee Voice Assistants
Walmart's Ask Sam Lets Employees Look Up Prices, Find Products & More
Trend Themes
1. Employee Assistance Voice Technology - Developing voice technology solutions for employees can streamline their access to information and improve efficiency.
2. COVID-19 Information and Safety - Integrating COVID-19 related information and safety protocols into employee assistance tools can ensure up-to-date and consistent communication.
3. Multi-functional Employee Support Tools - Creating employee assistance tools that go beyond customer support, such as printing and email functionalities, can enhance productivity and collaboration.
Industry Implications
1. Retail - Implementing employee assistance voice technology in the retail industry can improve customer service and streamline operations.
2. Technology - Developing voice technology solutions for employee assistance creates opportunities for innovation in the technology industry.
3. Human Resources - Designing multi-functional employee support tools can benefit the human resources industry by improving internal processes and employee satisfaction.