Keeping users engaged with one's product at even the most basic level is a real challenge for most companies, so Userfeed helps to reduce the added effort that is necessary in getting users and customers to engage in feedback and improvements. The platform, which is built off of the popular customer engagement software Intercom, gives businesses an inline messenger application that lets customers enter detailed feedback without ever having to leave the website itself.
Loyal customers might very well be willing to give feedback on a given product, be it software, a website's design, or any other aspect of a business on the consumer side. However, even the beneficent customer isn't likely to have the time or patience to transition to a standalone platform to give their thoughts. Userfeed's messenger app makes that a thing of the past.
Inline User Feedback Platforms
'Userfeed' Helps Brands Prioritize Customer Opinions
Trend Themes
1. Inline User Feedback - Disruptive innovation opportunity: Develop a user feedback platform that allows customers to give detailed feedback without leaving the website.
2. Customer Engagement Software - Disruptive innovation opportunity: Build a customer engagement software that integrates with popular messenger applications, making it easier for businesses to collect feedback.
3. Integrated Feedback Solutions - Disruptive innovation opportunity: Create a platform that seamlessly integrates feedback collection tools within existing business software, enabling companies to prioritize customer opinions.
Industry Implications
1. Customer Support - Disruptive innovation opportunity: Develop new tools and technologies that allow customer support teams to easily gather and prioritize user feedback.
2. Software Development - Disruptive innovation opportunity: Build software development frameworks or libraries that incorporate inline user feedback features, streamlining the feedback collection process.
3. Market Research - Disruptive innovation opportunity: Utilize inline user feedback platforms to gather real-time market research data, enabling businesses to make more informed decisions.