With more and more smart devices permeating users' lives, it's difficult for many people to manage the inevitable troubleshooting that's bound to continually arise, and Best Buy's 'Total Tech Support' promises to serve as the solution to that issue. The annual subscription provides on-demand, around the clock support for any home technology, providing consumers with the expertise of Best Buy's Geek Squad whenever they need it.
The most appealing aspect of Total Tech Support is that it isn't limited to Best Buy products. No matter the retailer consumers opt for in purchasing their products, a Total Tech Support subscription will cover it.
The subscriptions, which include in-home visits and store service, are available throughout the US, and they cost consumers $200 per year.
Tech Support Subscriptions
Best Buy's 'Total Tech Support' Offers Full-Time IT Help
Trend Themes
1. Smart Device Troubleshooting - New tech support subscriptions, like Best Buy's Total Tech Support, will become increasingly popular as smart devices become more pervasive.
2. On-demand IT Support - Consumers will demand more and more on-demand, 24/7 IT support for their home technology needs.
3. Third-party Support Services - Consumers will continue to seek third-party support services, like Total Tech Support, that cover all types of technology products and brands.
Industry Implications
1. Retail - Retailers may capitalise on this trend by offering tech support subscriptions for their customers as an added value service.
2. IT Services - IT service providers may take advantage of this trend by offering more on-demand, subscription-based services for consumers.
3. Smart Home - Smart home product providers may incorporate subscription-based support services, like Total Tech Support, into their business models to offer added value and differentiate from competitors.