SPLICE Software recently launched a service that can help retail companies during the pandemic, named Retail Fast Pass™. The SPLICE Software company has a history of providing automated communication workflows, as well as digital communication.
The new Retail Fast Pass™ service was designed to help retailers prepare for disruption in the industry, and it is able to communicate with customers regarding information, appointments, and safety measures. The system can also send notifications to make customers aware of operating hours, through notifications. Additionally, it can manage appointments with customers, which may be needed to ensure foot traffic in a store is minimal. Lastly, the system also tracts information related to staffing and conversion rates.
Tara Kelly, the President and CEO of SPLICE Software, released a statement about the new importance of the new service, "As we reopen for business in the new normal, providing meaningful online and in-store experiences is more important than ever."
New Normal Retail Software
SPLICE Software Created a Service for Retailers to Adjust Operations
Trend Themes
1. Automated Communication Workflows - Opportunity to develop software solutions that automate communication processes for retailers, enhancing efficiency and customer engagement.
2. Digital Communication - Disruptive innovation potential lies in creating advanced digital communication tools for retailers to enhance customer interactions and stay connected.
3. Appointment Management - Developing systems that efficiently manage customer appointments for retailers, reducing wait times and optimizing foot traffic in stores.
Industry Implications
1. Retail - Retail industry can explore technological solutions to adapt to the new normal, by utilizing automated communication workflows and digital tools.
2. Software Development - Opportunity for software developers to create innovative solutions that cater to the needs of retailers for online and in-store experiences.
3. Customer Service - Customer service industry can leverage appointment management systems to enhance customer satisfaction and optimize staff efficiency.