Repairing a damaged phone often requires going through a third-party company but Google Repair is hoping to change this by offering a new mail-in repair service for Pixel devices. The new service currently focuses primarily on both of Google's flagship smartphones, the Pixel and Pixel 2, and is also only available to US customers. Everything can be booked through the Google Repair portal, and simply requires users to open a ticket and provide the devices IMEI number.
The service focuses on all aspects of repair, ranging from a cracked screen to anything internally wrong. Google will even send a prepaid package to anyone with an open repair ticket, though users can also pack their device on their own.
Mail-In Phone Repair Services
Google Repair Now Fixes and Pixel and Pixel 2 Related Damages
Trend Themes
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3. Cracked Screen Repair - Disruptive innovation opportunity: Developing advanced repair techniques or materials to effectively and affordably fix cracked smartphone screens.
Industry Implications
1. Phone Repair Services - Disruptive innovation opportunity: Introducing automated phone repair systems or robots to streamline the repair process and minimize human error.
2. Smartphone Manufacturing - Disruptive innovation opportunity: Designing smartphones with modular components for easy repair, reducing electronic waste and encouraging a more sustainable approach.
3. Shipping and Logistics - Disruptive innovation opportunity: Implementing optimized shipping and logistics systems to ensure fast and reliable delivery of repaired devices to customers.