The Watson Engagement Advisor is the latest iteration of IBM's impressive cognitive robot. Originally created as a participant on the Jeopardy game show, it has since been reinterpreted in a number of ways to enhance experiences across different industries. The Watson Engagement Advisor addresses retail. It essentially provides unparalleled customer support ensuring consumers encounter on the more positive service when dealing with issues.
So far, the Watson Engagement Advisor has been adopted by Welltok to create a wellness concierge, RedAnt to better its sales professionals and Wayblazer for better vacation booking. These services show how Watson has evolved from a product to a platform that can be used in a variety of situations. It will be interesting to see how the Watson Engagement Advisor continues to affect the retail space.
Customer Support Robots
IBM's Watson Engagement Advisor Enhances Retail Service Experiences
Trend Themes
1. Cognitive Robots - The Watson Engagement Advisor showcases the potential of cognitive robots in enhancing customer service experiences.
2. Customized Concierge Services - IBM's Watson Engagement Advisor is being used by Welltok to create personalized wellness concierge services, disrupting the healthcare industry.
3. AI-powered Sales Assistants - RedAnt utilizes the Watson Engagement Advisor to empower sales professionals with AI-powered tools for improved sales processes, opening opportunities for disruption in the sales industry.
Industry Implications
1. Retail - The Watson Engagement Advisor is transforming the retail industry by providing unparalleled customer support and enhancing the overall service experience.
2. Wellness - Welltok's use of the Watson Engagement Advisor to create a wellness concierge service disrupts the healthcare industry by offering customized and personalized support.
3. Vacation Booking - Wayblazer's adoption of the Watson Engagement Advisor for vacation booking introduces AI-driven solutions that revolutionize the travel and hospitality industry.