Happy Joe's is Bringing Robotics and AI to its Dining Room
Michael Hemsworth — June 29, 2024 — Tech
References: happyjoes & qsrmagazine
Happy Joe's Pizza & Ice Cream has announced a number of updates that will help bring the family-friendly dining brand into the current era by harnessing the power of robotics and artificial intelligence (AI).
The company will be testing out a new robot built by Bear Robotics that will help with bussing tables, delivering orders and even singing happy birthday to guests celebrating at the restaurant. The company also partnered with Voicify to streamline the ordering process when guests call on the phone by harnessing AI and integrating details straight into Speedline, the brand's POS system.
CEO and Chief Happiness Officer Tom Sacco spoke on the latest updates taking place at Happy Joe's Pizza & Ice Cream saying, "Many industries are learning just how powerful AI tools can be. We wanted to be at the forefront of these changes. Being able to sync with our point-of-sale system and walk our guests through the ordering process allows our employees to spend more time crafting perfect pizzas and creating memorable experiences for our guests.”
The company will be testing out a new robot built by Bear Robotics that will help with bussing tables, delivering orders and even singing happy birthday to guests celebrating at the restaurant. The company also partnered with Voicify to streamline the ordering process when guests call on the phone by harnessing AI and integrating details straight into Speedline, the brand's POS system.
CEO and Chief Happiness Officer Tom Sacco spoke on the latest updates taking place at Happy Joe's Pizza & Ice Cream saying, "Many industries are learning just how powerful AI tools can be. We wanted to be at the forefront of these changes. Being able to sync with our point-of-sale system and walk our guests through the ordering process allows our employees to spend more time crafting perfect pizzas and creating memorable experiences for our guests.”
Trend Themes
1. AI-powered Order Management - Integrating advanced AI systems like Voicify with POS systems to enhance customer order accuracy and streamline service efficiency.
2. Robotic Bussing Assistants - Utilizing robots from Bear Robotics for bussing tables and delivering orders to improve operational speed and reduce labor costs.
3. AI-enhanced Customer Interaction - Incorporating AI that can perform tasks such as singing happy birthday to elevate the dining experience and personalize customer interactions.
Industry Implications
1. Restaurant Technology - Adopting cutting-edge robotics and AI to modernize restaurant operations and enhance guest experiences.
2. Artificial Intelligence Solutions - Employing AI-driven tools to improve order processing and customer service in various business sectors.
3. Robotics Manufacturing - Developing multifunctional robots tailored for different tasks in the hospitality industry to optimize efficiency and customer satisfaction.
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