Airports aren't usually synonymous with consumer convenience but Delta is aiming to change that with a series of initiatives like its new mobile-based bag claiming service that works in unison with the Delta Fly app.
The new update makes the process of claiming one's bag even more streamlined than previously through partnering with Roadie -- an Atlanta-based start-up that connects businesses with drivers willing to make local and long-haul deliveries. Travelers can take advantage of the service when they file a delayed bag claim. The user will can make this claim with the brand's in-app process. Once the bag arrives, a Roadie driver can bring the bag to where the passenger is staying, instead of requiring people to wait or return to the airport.
In-App Delayed Bag Deliveries
The Delta Fly App Partnered with Roadie to Deliver Delayed Bags
Trend Themes
1. Mobile-based Bag Claiming - Leveraging mobile apps to streamline the process of claiming delayed bags and improve customer convenience.
2. On-demand Delivery - Partnering with delivery startups to provide on-demand bag delivery services to customers.
3. Airport Service Innovation - Utilizing technology and partnerships to enhance the customer experience at airports.
Industry Implications
1. Travel and Transportation - Integrating technology solutions to improve the baggage claim process for airlines and passengers.
2. Logistics and Delivery - Collaborating with airlines to offer on-demand delivery services for delayed baggage.
3. Mobile Applications - Developing mobile apps that facilitate easy and efficient communication between airlines, customers, and delivery service providers.