Service is a mobile app that helps to streamline customer service by offering an anonymous complaint platform that is serviced by artificial intelligence instead of human support. Not only does this help to speed up the process of taking in customer feedback and addressing the issue at hand, the lack of a human at the other end of the complaint gives consumers the opportunity to be more blunt and thorough with their commentary. The app believes this is because it is facilitating a complaint-based platform where there isn't a person on the other end of the line whose feelings might be hurt.
The Protect feature is submission panel that allows customers to share their feedback without the worry of upsetting or arguing with a branded spokesperson on the other end. The app works with a variety of flight and retail chains and is able to analyze emails and shopping receipts. The feature utilizes artificial intelligence to scan for returns and cancellations and prompts the user to send feedback when it sees such a pattern.
Annonymous Complaint Platforms
Service App's Protect Feature Eliminates the Need for Human Support
Trend Themes
1. Anonymous Complaint Platforms - Businesses can develop services or apps that allow anonymous customer feedback, protecting both the customer and brand from personal biases or emotions.
2. AI-powered Customer Service - Innovative companies can use artificial intelligence to streamline complaint analysis, speeding up response time and increasing customer satisfaction.
3. Protect Feature Implementation - Brands can incorporate a submission panel feature that allows customers to share feedback without any fear of confrontation, leading to more honest and direct comments.
Industry Implications
1. Travel and Hospitality - Hotels, restaurants, and airlines can adopt anonymous complaint platforms to improve customer satisfaction and addressing issues more efficiently.
2. Retail - Retail businesses can use Protect features to analyze purchasing patterns and detect issues in customer care, improving the experience with the brand.
3. Customer Service Software - Companies can develop customer service software that employs artificial intelligence to scan emails and receipts, responding to problems faster and handling a larger volume of customer complaints and feedback.