The Airport Authority of India will be introducing self-service baggage counters to the Biju Patnaik International Airport and 12 other airports across the country, which should play a significant part in reducing long lines.
With these self-serve travel stations, people passing through the terminals will be able to drop off their bags, as well as register and label them. Rather than using attendants, machines will be used in order to measure bags and determine if a traveler will be required to pay any fees. Any transactions that occur will be carried out using cards.
From self-service concierge apps to robotic hotel assistants, automation is sweeping the hospitality industry. While there are a few airports around the world that are now adopting baggage counters of this style, there are also terminals that have been developed for a complete self-service experience.
Self-Serve Luggage Stations
India is Unveiling Automated Baggage Counters at Airports
Trend Themes
1. Automation in Hospitality - The hospitality industry is embracing automation through self-service concierge apps and robotic hotel assistants.
2. Self-service Travel Experience - Airports are adopting self-serve baggage counters and developing terminals for a complete self-service experience.
3. Digital Transactions in Travel - Travelers can now make transactions using cards at self-service baggage counters, reducing the need for attendants.
Industry Implications
1. Hospitality - The hospitality industry can leverage automation to enhance guest experiences and improve operational efficiency.
2. Air Travel - Airports and airlines can enhance passenger satisfaction by adopting self-service baggage counters and terminals.
3. Fintech - The introduction of card payments at self-service baggage counters presents opportunities for fintech companies to provide secure and convenient transaction solutions.