The 'Nser' Chat Bot Answers Website Questions in a Direct Way
Michael Hemsworth — November 30, 2016 — Tech
Chat bots have quickly become a popular way for businesses to answer website questions or relay the chat to a live person, so the 'Nser' chat bot aims to help enhance that capability. Instead of focusing too much on small talk, 'Nser' allows website administrators to provide quick, direct answers to questions to help get consumers the information they need as quickly as possible.
A number of consumers who shop online or visit websites will quickly abandon a site if information isn't clearly laid out or is too confusing. Chat bots have quickly become a great solution for curbing this occurrence, but can themselves be somewhat confusing or too chatty. 'Nser' helps answer website questions with pithy, direct responses that help consumers make decisions quicker instead of focusing too much on niceties.
A number of consumers who shop online or visit websites will quickly abandon a site if information isn't clearly laid out or is too confusing. Chat bots have quickly become a great solution for curbing this occurrence, but can themselves be somewhat confusing or too chatty. 'Nser' helps answer website questions with pithy, direct responses that help consumers make decisions quicker instead of focusing too much on niceties.
Trend Themes
1. Direct Answer Chat Bots - Businesses can develop chat bots that provide quick and concise answers to customer inquiries to enhance their consumer experience.
2. Emphasis on Result-oriented Chatbots - Developing chat bots that focus on delivering the best results for customers can set a business apart in the competitive e-commerce market.
3. Use of Natural Language Processing in Chatbots - Integrating natural language processing in chat bots can greatly enhance the quality of the customer experience in terms of communication efficiency and accuracy.
Industry Implications
1. E-commerce - Businesses can use chat bots to ensure that customers have the necessary information to make quick and informed decisions while shopping, thus enhancing their shopping experience.
2. Customer Service - The use of direct answer chat bots can help improve customer service by providing timely and efficient responses to customer inquiries, thereby increasing customer satisfaction.
3. Marketing - Developing chat bots that deliver direct answers to customer inquiries that are informative and convincing can help businesses generate more sales and increased customer loyalty.
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