Tesco Introduces State-of-the-Art Machines to Cut Down Queues
Meghan Young — January 23, 2015 — Business
Although many stores have introduced self-checkouts in order to address high traffic volumes and long queues, Tesco's latest store checkout system shows that another approach is much more efficient. In order to increase its customer service, Tesco introduced an innovative and high-tech store checkout that focuses entirely on the structure of the conveyor belt.
The store checkout's conveyor belt has been sectioned into three packing areas to allow multiple customers to pack at the same time. A spokesperson says, "Customers can feel pressurized when they have customers behind them at the checkouts. This is about making it a more relaxed experience." The same Tesco store also introduced click and collect services that allow customers to purchase online and drive to the store to pick up the items, optimizing the chore even more.
The store checkout's conveyor belt has been sectioned into three packing areas to allow multiple customers to pack at the same time. A spokesperson says, "Customers can feel pressurized when they have customers behind them at the checkouts. This is about making it a more relaxed experience." The same Tesco store also introduced click and collect services that allow customers to purchase online and drive to the store to pick up the items, optimizing the chore even more.
Trend Themes
1. Improved Store Checkout Experience - Increasingly efficient and innovative store checkout systems to enhance the customer experience and reduce wait times.
2. Sectionalized Conveyor Belts - Technology aimed at sectioning conveyor belts to allow multiple customers to pack at the same time; cutting down queues and increasing efficiency.
3. Click and Collect Services - Innovative click and collect services that allow customers to purchase online and then drive to the store to pick up their items, reducing wait time and optimizing convenience.
Industry Implications
1. Retail - Enabling a smoother and more efficient retail experience will quickly find its way across all retail sectors.
2. Manufacturing - Manufacturers looking for ways to improve the efficiency of their production line and reduce wait times are sure to take note of the sectionalized conveyor belts technology.
3. Logistics - Logistics and supply chain businesses can leverage click-and-collect services to reduce delivery wait-times by providing order pick-up and delivery in a more streamlined manner.
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