ServiceNow Helps Business Build Chatbots for Common Requests
References: servicenow & techcrunch
There are hundreds of different rote services that are currently conducted by people, but ServiceNow is hoping to give businesses a more affordable way to handle these requests while freeing up humans to deal with more complex and satisfying roles. The platform offers a chatbot builder that can easily be tailored to the specificities of different services, letting businesses automate effectively.
Not only does ServiceNow help businesses to automate consumer-facing requests, it's also great for intra-business services. At larger organizations, HR or IT professionals spend a lot of their time dealing with simple, common requests -- booking off vacation days or connecting to a printer, for example. ServiceNow can connect seamlessly through workplace chat platforms like Slack, making it an easy adoption.
Not only does ServiceNow help businesses to automate consumer-facing requests, it's also great for intra-business services. At larger organizations, HR or IT professionals spend a lot of their time dealing with simple, common requests -- booking off vacation days or connecting to a printer, for example. ServiceNow can connect seamlessly through workplace chat platforms like Slack, making it an easy adoption.
Trend Themes
1. Serviceable Chatbot Builders - Chatbot builders that can be easily tailored to the specificities of different services can effectively automate common requests, freeing up humans for more complex roles.
2. Affordable Automation Solutions - ServiceNow's chatbot builder offers an affordable way for businesses to handle rote services and automate consumer-facing requests.
3. Intra-business Chatbots - ServiceNow is not only great for automating consumer-facing requests but also for intra-business services, where it can seamlessly connect through workplace chat platforms like Slack.
Industry Implications
1. IT Management Software - IT management software can benefit from incorporating ServiceNow's chatbot builder to handle common IT requests, freeing up IT professionals to focus on more complex tasks.
2. Human Resources Services - HR professionals can use ServiceNow's chatbot builder to automate common HR requests, leaving them more time for strategic recruitment and employee engagement initiatives.
3. Customer Service Applications - ServiceNow's chatbot builder can be integrated into customer service applications, increasing efficiency and improving customer satisfaction through faster response times.
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