The 'Goodservice' App is Like a Personal Assistant for Your Smartphone
Katherine Pendrill — June 24, 2015 — Tech
References: play.google & techcrunch
'Goodservice' is a personal concierge app that helps provide Indian users with a faster way of finding local services. In India, services are extremely fragmented and the Goodservice app would help users find information faster than word-of-mouth referrals or Internet-based searches.
The Android app will allow users to chat with Goodservice employees who will then direct them to the vendors, business and services they need. In order to provide the name of vendors and price quotes, Goodservice relies on a proprietary database of service providers. Currently the company has a list of over 18,000 providers across 300 different service categories. The personal concierge app will thus allow users to track down anything from plumbers to car repairs.
While personal assistant apps are nothing new in the US, the concept is revolutionary for Indian consumers.
The Android app will allow users to chat with Goodservice employees who will then direct them to the vendors, business and services they need. In order to provide the name of vendors and price quotes, Goodservice relies on a proprietary database of service providers. Currently the company has a list of over 18,000 providers across 300 different service categories. The personal concierge app will thus allow users to track down anything from plumbers to car repairs.
While personal assistant apps are nothing new in the US, the concept is revolutionary for Indian consumers.
Trend Themes
1. Personal Concierge Apps - The rise of personal concierge apps presents an opportunity for businesses to offer enhanced customer service experiences through mobile platforms.
2. Fragmented Service Markets - The fragmented service markets in countries like India provide an opening for technology platforms to streamline and connect consumers with local service providers.
3. Proprietary Databases - The use of proprietary databases by personal concierge apps opens avenues for data-driven insights and personalized recommendations for users.
Industry Implications
1. Mobile App Development - The growth of personal concierge apps creates a demand for skilled mobile app developers to design and build user-friendly platforms.
2. Service Industry - The rise of personal concierge apps presents opportunities for service providers to reach a larger customer base and streamline their operations.
3. Data Analytics - The use of proprietary databases by personal concierge apps requires expertise in data analytics to derive valuable insights and improve user experience.
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