Jugnoo's New Fugu Venture Supports All Types of Businesses
Mishal Omar — August 2, 2017 — Business
References: telegraphindia & zeenews.india
India's third largest on-demand company has launched Fugu, a "proactive chat software that helps in handling customer requests and thus supports businesses of all types and sizes."
The live chat software is able to assist in "real time query handling," and channeling queries to the departments that can resolve them. It also is able to analyze customer behavior, and thus gives users the ability to better understand their customers and increase retention rates and engagement. The new Jugnoo software offers a help desk software that "ensures immediate responses," with the purpose of creating more customer satisfaction.
By allowing for more prompt and customer-specific answers to the various inquiries that customers have of B2B companies, Jugnoo's Fugu software is able to expand businesses' ability to grow.
The live chat software is able to assist in "real time query handling," and channeling queries to the departments that can resolve them. It also is able to analyze customer behavior, and thus gives users the ability to better understand their customers and increase retention rates and engagement. The new Jugnoo software offers a help desk software that "ensures immediate responses," with the purpose of creating more customer satisfaction.
By allowing for more prompt and customer-specific answers to the various inquiries that customers have of B2B companies, Jugnoo's Fugu software is able to expand businesses' ability to grow.
Trend Themes
1. Proactive Chat Software - Jugnoo's Fugu software enables businesses to handle customer requests in real time and provide immediate and personalized responses, leading to increased customer satisfaction.
2. Customer Behavior Analysis - Fugu's ability to analyze customer behavior allows businesses to gain valuable insights and improve customer retention rates and engagement.
3. Help Desk Software - Jugnoo's Fugu software offers a help desk feature that ensures immediate responses, enhancing customer satisfaction and loyalty.
Industry Implications
1. B2B Companies - Fugu's proactive chat software can greatly benefit B2B companies by facilitating prompt and customer-specific answers to inquiries, leading to improved customer satisfaction and business growth.
2. On-demand Services - Jugnoo's Fugu software can enhance on-demand service companies' ability to handle customer requests efficiently, resulting in improved customer experience and business expansion.
3. Software-as-a-service (saas) - The launch of Jugnoo's Fugu software presents a disruptive innovation opportunity for the SaaS industry, offering businesses a comprehensive solution for proactive customer support and behavior analysis, leading to improved customer satisfaction and business growth.
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