JD's New Service Center Helps the Elderly Adapt to Online Shopping
Niko Pajkovic — October 19, 2022 — Business
References: jd & jdcorporateblog
In order to help senior customers learn how to better utilize electronics and take advantage of JD's e-commerce platform, the JD Home Appliance Flagship store in Deyang, Sichuan, opened a service section dedicated to educating elderly shoppers.
For senior customers, the service team will suggest electronic products that are simple to use as well as teach them how to use them. Additionally, the company offers free services to entice senior citizens to test its goods and has adapted its online platform to better suit the needs of senior demographics.
“JD has an omnichannel business ecosystem, so we also need to provide the best experience for all customers offline. We have the responsibility to help elderly people solve their problems and enjoy their lives,” said Mengkang Wu, head of JD Home Appliance.
Image Credit: JD
For senior customers, the service team will suggest electronic products that are simple to use as well as teach them how to use them. Additionally, the company offers free services to entice senior citizens to test its goods and has adapted its online platform to better suit the needs of senior demographics.
“JD has an omnichannel business ecosystem, so we also need to provide the best experience for all customers offline. We have the responsibility to help elderly people solve their problems and enjoy their lives,” said Mengkang Wu, head of JD Home Appliance.
Image Credit: JD
Trend Themes
1. Elderly E-commerce Adoption - As more seniors turn to online shopping, there is a growing opportunity for e-commerce companies to design and market user-friendly tech to seniors.
2. Senior-focused E-commerce Platforms - As e-commerce becomes increasingly popular among seniors, there is an opportunity for companies to create online platforms tailored to senior customers' unique needs and preferences.
3. E-commerce Education for Seniors - With a dedicated service section to educate elderly shoppers on the use of electronics and e-commerce platforms, there is an opportunity to expand educational services geared towards seniors.
Industry Implications
1. E-commerce - E-commerce companies have an opportunity to design intuitive tech and platforms geared towards seniors as they turn towards online shopping.
2. Education - There is an opportunity to create educational services and programs geared towards seniors, particularly on e-commerce use and other digital technologies.
3. Senior Services - As more seniors embrace technology and online shopping, there is a growing opportunity to offer dedicated services to seniors that cater to their unique needs and preferences.
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