Stonly Enables the Creation of Interactive Step-by-Step Guides
Daniel Johnson — July 23, 2019 — Tech
References: stonly & techcrunch
The Stonly startup located in France allows users to create interactive step-by-step guides to troubleshoot problems. The company is designed to replace chatbots, as customers often face similar problems interactive and helpful guides can be created. The platform will also help small businesses who may not have the resources to create a help center.
The Stonly Interactive step-by-step guides are presented through a number of slides, which enable users to jump from slide to slide easily. This allows companies to create slides without having to write code. The slides can be easily integrated with a company's existing site for customers searching for troubleshooting material.
Stonly allows users to access the product for free to get a feel for it, however, creating a guide will come with a change. Customers can choose between the Pro plan, which is $30 a month or the Team plan, which starts at $100 a month.
Image Credit: Stonly
The Stonly Interactive step-by-step guides are presented through a number of slides, which enable users to jump from slide to slide easily. This allows companies to create slides without having to write code. The slides can be easily integrated with a company's existing site for customers searching for troubleshooting material.
Stonly allows users to access the product for free to get a feel for it, however, creating a guide will come with a change. Customers can choose between the Pro plan, which is $30 a month or the Team plan, which starts at $100 a month.
Image Credit: Stonly
Trend Themes
1. Interactive Step-by-step Guides - The trend of creating interactive step-by-step guides to troubleshoot problems provides an opportunity for businesses to enhance customer support and reduce the need for chatbots.
2. Replacing Chatbots - The trend of replacing chatbots with interactive and helpful guides allows businesses to improve the troubleshooting experience for customers and streamline support services.
3. Help Center Solutions - The trend of using platforms like Stonly to create help centers enables small businesses to provide comprehensive troubleshooting resources to customers without requiring significant resources.
Industry Implications
1. Customer Support and Service - The customer support and service industry can leverage interactive step-by-step guides to enhance troubleshooting processes and improve customer satisfaction.
2. Software Development - The software development industry can benefit from the trend of replacing chatbots with interactive guides to create more efficient troubleshooting solutions for their products.
3. Small Business Solutions - The small business solutions industry can utilize help center platforms like Stonly to provide cost-effective troubleshooting resources and support services to their customers.
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