Delta Air Lines is Launching Free Messaging Services Beginning October 1
Alyson Wyers — September 29, 2017 — Tech
References: digitaltrends
Having wifi access on airplanes will still feel like a novelty to some, and soon Delta Air Lines will offer free in-flight messaging. This follows other recent tech-focused moves from the airline including biometric boarding pass replacements and facial recognition baggage tags in the last year. Beginning October 1st, you will be able to message your loved ones for free, even when they are 30,000 feet in the air.
The in-flight messaging will be available to passengers on domestic as well as international flights on planes equipped with Gogo Inflight Internet. This includes almost all of the aircraft in America's second largest airline. The messaging will be limited to text only and will not initially support video, photo or audio, but apps like WhatsApp, iMessage and Facebook Messenger will configure automatically.
The in-flight messaging will be available to passengers on domestic as well as international flights on planes equipped with Gogo Inflight Internet. This includes almost all of the aircraft in America's second largest airline. The messaging will be limited to text only and will not initially support video, photo or audio, but apps like WhatsApp, iMessage and Facebook Messenger will configure automatically.
Trend Themes
1. Free In-flight Messaging - Delta Air Lines is disrupting the in-flight experience by offering free messaging services on its planes, enabling passengers to communicate with loved ones while in the air.
2. Tech-focused Moves - Delta Air Lines' recent tech-focused moves, such as biometric boarding pass replacements and facial recognition baggage tags, present disruptive innovation opportunities in the aviation industry.
3. Wifi Access on Airplanes - The availability of wifi access on airplanes is a trend that can drive disruptive innovation in the airline industry by opening up new opportunities for passenger connectivity and digital experiences.
Industry Implications
1. Aviation - The aviation industry has the opportunity to leverage disruptive innovation by adopting technology like free in-flight messaging, biometric boarding passes, and facial recognition baggage tags.
2. Telecommunications - The telecommunications industry can explore partnerships and innovation in providing seamless messaging services to passengers on airplanes, promoting improved connectivity and customer experience.
3. Digital Technology - The digital technology industry can capitalize on the trend of wifi access on airplanes by developing innovative solutions and services that enhance in-flight connectivity and content consumption.
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