This Hotel Luggage Storage Service Increases Customer Loyalty
Alyson Wyers — November 26, 2014 — World
References: melbourne.grand.hyatt & springwise
Ideal for people who regularly stay at the same hotel, this hotel luggage storage service lets guests leave their baggage behind. Perfect for frequent flyers, this means their belongings are ready for them the next time they check in. At the Grand Hyatt in Melbourne guests have exactly this option.
The Leave it at Hyatt offering lets visitors safely store their bags, not just for a window in between check-out and when their flight takes off, but on site until their next stay. Customers simply leave their items at the reception desk along with their completed form. Clothes can be dry cleaned while other belongings can be stored safely. The hotel luggage storage scheme also allows their things to be returned to their room when they come back.
The Leave it at Hyatt offering lets visitors safely store their bags, not just for a window in between check-out and when their flight takes off, but on site until their next stay. Customers simply leave their items at the reception desk along with their completed form. Clothes can be dry cleaned while other belongings can be stored safely. The hotel luggage storage scheme also allows their things to be returned to their room when they come back.
Trend Themes
1. Hotel Luggage Storage Services - There is a potential to expand the luggage storage services to a wider range of hotels and resorts, opening up a new market of repeat customers who value convenience.
2. On-site Storage Solutions - The on-site storage solutions could be expanded to include items other than luggage, such as sports equipment, musical instruments and art pieces.
3. Convenience-focused Customer Offerings - The trend of providing pressure-free, convenient customer offerings is responding more closely to the needs of modern-day busy travelers and business persons.
Industry Implications
1. Hospitality - Hospitality industry can improve customer experience by providing luggage storage services to draw in more repeat guests and increase loyalty.
2. Travel - Travel industry can improve customer satisfaction by incorporating on-site storage solutions that offer convenience, particularly for frequent travelers who value streamlined logistics and a hassle-free experience.
3. Retail - A possible disruption in the retail industry could be providing luggage storage services for tourists to leave their bags while shopping, creating a market for in-store traffic.
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