'Helpwise' Lets Everyone Have Their Say and Ensure Consistency
Michael Hemsworth — December 5, 2019 — Business
References: helpwise.io & betalist
The 'Helpwise' tool is a shared email solution for small or medium-sized businesses that will enable teams to stay connected with one another on topics that might concern more than one person. The tool helps to streamline responses to customers by letting those who manage incoming communications see when someone has already offered assistance to prevent multiple emails or none at all.
The shared email tool will also enable users to loop in help from a colleague to get clarification on a certain topic or confirm details before sending a response. This will ensure consistency and that everyone stays on the same page when it comes to company protocol.
The 'Helpwise' tool lets users chat with one another in real-time and, although focused on sharing, provides each team member with their own password to eliminate the need for sharing.
The shared email tool will also enable users to loop in help from a colleague to get clarification on a certain topic or confirm details before sending a response. This will ensure consistency and that everyone stays on the same page when it comes to company protocol.
The 'Helpwise' tool lets users chat with one another in real-time and, although focused on sharing, provides each team member with their own password to eliminate the need for sharing.
Trend Themes
1. Shared Email Communication - Small or medium-sized businesses can utilize shared email solutions to streamline responses and ensure consistency in communication.
2. Collaborative Customer Support - Collaborative customer support tools can improve response time and accuracy for businesses of all sizes.
3. Real-time Team Communication - Real-time team communication can help small or medium-sized businesses improve efficiency and collaboration.
Industry Implications
1. Customer Service - The customer service industry can benefit from shared email solutions to better manage customer interactions and improve response times.
2. Technology - Technology companies can create improved team communication tools to streamline workflow and increase productivity for small or medium-sized businesses.
3. Marketing - Marketing teams can use collaborative customer support tools to better coordinate across multiple channels and create a seamless customer experience.
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