Happy Returns and FedEx Make it Easier for Consumers to Return Items
Grace Mahas — January 5, 2021 — Business
References: happyreturns & chicagotribune
Happy Returns, the eco-conscious return platform from California that allows consumers to return items from over 300 brands, recently partnered with FedEx to help consumers return items from various brands–like Everlane, Rothy’s, and Steve Madden–at over 2,000 FedEx locations with no box or shipping label.
While Happy Returns previously had various return locations including Paper Source and CostPlus Wolrd Market, the strategic partnership with FedEx "adds convenience while making the service “COVID-proof” since FedEx is an essential business that will stay open."
The Happy Returns return process is simple and requires no receipt, return label, or a shipping box. Consumers simply need to provide their email address or order number to initiate the refund process.
Image Credit: Happy Returns
While Happy Returns previously had various return locations including Paper Source and CostPlus Wolrd Market, the strategic partnership with FedEx "adds convenience while making the service “COVID-proof” since FedEx is an essential business that will stay open."
The Happy Returns return process is simple and requires no receipt, return label, or a shipping box. Consumers simply need to provide their email address or order number to initiate the refund process.
Image Credit: Happy Returns
Trend Themes
1. Eco-conscious Returns - There is an opportunity to develop more sustainable and environmentally-friendly return solutions for consumers.
2. Convenient Return Locations - There is an opportunity to expand partnerships with trusted brands and increase the number of convenient return locations for consumers.
3. No-shipping-label Returns - There is an opportunity to explore technology solutions that eliminate the need for return labels when returning products.
Industry Implications
1. Retail - Retailers could benefit from developing innovative return solutions, like eco-conscious returns, in order to increase brand loyalty and customer satisfaction.
2. Logistics - Logistics companies could benefit from exploring partnerships with return platforms, like Happy Returns, in order to increase revenue Streams and improve their service offering.
3. Technology - Technology companies could benefit from exploring solutions to streamline the return process, like developing software to eliminate the need for shipping labels.
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