'Fllike' Lets Users Post Reviews and Scores for Airlines
References: fllike & thenextweb
Yelp, the popular business review app, has changed the way that consumers choose where to patronize, and 'Fllike' is a similar app with a narrower scope. Fllike is a user review app specifically for airlines, allowing consumers to score and review the companies with which they take to the skies.
Considering that the Fllike app is more acutely focused than something as broad as Yelp, it makes sense that Fllike goes into more detail with its individual reviews. Rather than simply scoring an entire airline out of five, Fllike users are asked to fill out ratings out of 10 for a variety of services related to their flight. These include seat, crew, timeliness, food, and the plane itself, to name a few. The app then compiles these scores into an aggregate for the airline as a whole.
Considering that the Fllike app is more acutely focused than something as broad as Yelp, it makes sense that Fllike goes into more detail with its individual reviews. Rather than simply scoring an entire airline out of five, Fllike users are asked to fill out ratings out of 10 for a variety of services related to their flight. These include seat, crew, timeliness, food, and the plane itself, to name a few. The app then compiles these scores into an aggregate for the airline as a whole.
Trend Themes
1. Airline-scoring Apps - Disruptive innovation opportunity: Develop an app that uses advanced data analytics to provide personalized airline recommendations based on user preferences and scores.
2. Detailed Review Scoring - Disruptive innovation opportunity: Create a review app that focuses on specific industries, allowing users to rate and review various aspects of products or services beyond a simple overall score.
3. Aggregate Ratings - Disruptive innovation opportunity: Build a platform that aggregates scores from multiple review apps and provides an overarching rating for businesses or industries based on the collected data.
Industry Implications
1. Airlines - Disruptive innovation opportunity: Introduce a new service to airlines that analyzes customer feedback from review apps to identify areas for improvement, leading to enhanced customer satisfaction.
2. Travel and Hospitality - Disruptive innovation opportunity: Develop a comprehensive review app for the travel and hospitality industry that includes airlines, hotels, restaurants, and tour operators, allowing users to make informed choices for their vacations or business trips.
3. Data Analytics - Disruptive innovation opportunity: Create a data analytics platform that specializes in analyzing and interpreting user-generated content from review apps to provide valuable insights for businesses across various sectors.
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