The Samsung Assist Feature Relays Control to Tech Support Agents
Michael Hemsworth — April 4, 2016 — Tech
References: news.samsung & geeky-gadgets
Those having problems with their new Samsung device will be able to get enhanced help thanks to the new Samsung Assist feature announced by the brand. Coming as part of the Samsung+ 3.0 release, Samsung Assist allows users to access remote customer support straight from their device. This would allow them to chat with technicians and even allow them access to the device to take control and see what's going on.
The Samsung Assist feature is currently set to be available for Galaxy S7 and S7 Edge devices with other smartphones and tablets receiving the new feature in the coming weeks.
The release allows a more comprehensive approach to customer support to help end the frustration that can be created for consumers when seeking assistance.
The Samsung Assist feature is currently set to be available for Galaxy S7 and S7 Edge devices with other smartphones and tablets receiving the new feature in the coming weeks.
The release allows a more comprehensive approach to customer support to help end the frustration that can be created for consumers when seeking assistance.
Trend Themes
1. Remote Customer Support - The Samsung Assist feature demonstrates the growing trend of remote customer support apps, providing an opportunity for businesses to offer more efficient and convenient support services to their customers.
2. Enhanced Help Features - The introduction of Samsung Assist highlights the trend of enhanced help features in technology, presenting an opportunity for tech companies to differentiate themselves by providing superior customer support experiences.
3. Remote Access for Troubleshooting - The ability to remotely access devices for troubleshooting purposes, as demonstrated by Samsung Assist, is an emerging trend in customer support that opens up opportunities for businesses to streamline their technical support processes.
Industry Implications
1. Technology - The technology industry can leverage remote customer support apps like Samsung Assist to enhance their customer service offerings and improve customer satisfaction.
2. Telecommunications - The telecommunications industry can benefit from adopting remote customer support apps like Samsung Assist to provide more efficient and convenient support to their customers, minimizing the need for in-person assistance.
3. Consumer Electronics - The consumer electronics industry can capitalize on the trend of enhanced help features by incorporating remote customer support apps like Samsung Assist into their products, enhancing the overall user experience.
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