IBM added a new service to its artificial intelligence chatbot 'Watson Assitant.' The new service enables the Watson Assitant to work with customers, or brands, to create a personalized, functional chatbot for specific use cases. While there are countless chatbot services on the internet, such as Open AI's ChatGPT, or Microsoft's Bing, these chatbots use a generalized dataset and work to interpret information in real-time. With a custom chatbot created by Watson Assitant, this chatbot can serve as an expert in any trained topic.
Businesses can use this custom chatbot to create a database for its own website or services. This can serve as an internal consultant for information related to the business, offering recommendations to employees based on the company's history. Alternatively, these chatbots can be repurposed to work with any department of a company independently, as each department may have different use cases for a specialized chatbot.
Personalized Chatbot Builder Tools
IBM's 'Watson Assistant' can be Used to Create a Useful Chatbot
Trend Themes
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2. Specialized Chatbot Development - Growing demand for specialized chatbot development tools that enable businesses to create custom chatbots for specific use cases.
3. Expert Chatbot Solutions - Increasing need for chatbots that can serve as expert advisors in trained topics, offering valuable insights and recommendations.
Industry Implications
1. Artificial Intelligence - Disruptive innovation opportunity lies within the development of advanced AI technologies to enhance the capabilities of personalized chatbot services.
2. Software Development - Disruptive innovation opportunity exists in the creation of specialized chatbot development tools that cater to the unique requirements of businesses across various industries.
3. Customer Service - Opportunity for the customer service industry to leverage expert chatbot solutions to provide efficient and knowledgeable support to customers.