AI-Powered Product Development

UserTesting Inc. has unveiled a robust feedback engine alongside significant enhancements to its artificial intelligence capabilities. This new service offers a comprehensive suite of testing capabilities, enabling teams to gather valuable insights throughout product development.

This service's core is an array of AI-powered tools designed to streamline feedback collection and analysis. Organizations can leverage AI-powered surveys with high sample sizes to swiftly gather comprehensive feedback about their products and customer experiences. On the AI front, UserTesting has introduced AI themes, a groundbreaking feature that enhances automated analysis and insight extraction from open-ended survey questions.

"Launching the Feedback Engine is a pivotal achievement towards realizing our vision of integrating the best aspects of UserTesting and UserZoom platforms while continuing to embrace technological innovations," Michelle Engle, chief product officer at UserTesting, said ahead of the announcement. "Our enhancements in survey features and AI capabilities converge qualitative and quantitative data on a single platform, empowering our customers with deeper insights to build market-leading products and more memorable customer experiences."