New York City’s HSBC at Fifth Avenue will be welcoming the crowd-pleasing face of Softbank Robotics’ 'Pepper.'
The customer service bot was launched in Japan back in 2014. In this time, the humanoid face has been exposed to many roles, including an airport greeter, shopping mall info desk staffer, and a Technical Ambassador of the Mandarin Oriental in Las Vegas.
Pepper’s new role will inform visitors of self-serving banking while responding to generally asked questions. The purpose of incorporating this type of technology in the financial industry is to emphasize the difference between customer interactions, as well as allowing bank staff to have a deeper and higher value of engagement with their clients.
This concept aims to advance the "branch of the future" while integrating a different type of experience in retail banking that is far from what you typically see.
Bank Bot Greeters
HSBC employs Softbank Robotics’ “Pepper”
Trend Themes
1. Customer Service Bots - The use of customer service bots like Softbank Robotics' Pepper in banking can improve efficiency and enhance customer interactions.
2. Self-serving Banking - The integration of self-serving banking capabilities with customer service bots like Pepper offers convenience and streamlined transactions for bank customers.
3. Branch of the Future - The concept of the 'branch of the future' incorporates advanced technologies like customer service bots to create a more immersive and engaging banking experience.
Industry Implications
1. Retail Banking - The use of customer service bots in retail banking offers opportunities to improve customer service, streamline transactions, and differentiate the banking experience.
2. Robotics - The deployment of humanoid robots like Softbank Robotics' Pepper in various industries, including banking, opens up disruptive innovation opportunities in the robotics industry.
3. Customer Experience - The integration of advanced technologies like customer service bots in banking can revolutionize the customer experience, leading to potential innovation opportunities in the customer experience industry.