It was reported that Apple is offering onsite repairs to some consumers located in United States cities. The list of cities includes Chicago, Dallas, Houston, Los Angeles, New York, and San Francisco. Onsite repairs will be completed by contractors, from Go Tech Services. Additionally, if consumers book an onsite appointment, the may be subjected to an additional fee. However, some repairs may still require an instore visit, including battery replacements.
Apple previously began to offer onsite repairs to its enterprise clients, with service appointments in as soon as one hour. Expanding the service could be popular with Apple customers who require repairs, due to the added convenience associated with scheduling repairs at a consumer's own home or workplace.
In-Home Electronic Repair Services
Apple is Offering Onsite Repairs to Consumers in Six US Cities
Trend Themes
1. In-home Repair Services - Expanding in-home repair services can provide added convenience to customers, especially those who live far from retail stores.
2. Onsite Service Appointments - Offering onsite service appointments in as soon as one hour could provide a competitive advantage.
3. Contractor Partnerships - Partnering with contractors like Go Tech Services can allow companies to offer in-home repair services without additional staff or training costs.
Industry Implications
1. Electronics Repair - Companies in the electronics repair industry could benefit from offering in-home repair services to customers.
2. Home Services - Companies in the home services industry could expand their offerings to include in-home electronics repairs.
3. Contractor Services - Contractor service companies like Go Tech Services could partner with other electronics companies to offer in-home repair services.