UK-based department store Marks & Spencer is making safety a top priority during COVID-19 reopening efforts. The retailer's newly re-opened locations will not only encourage social distancing and limit the number of people inside but will also include separate click and collect pick-up stations for online orders. The click and collect stations aim to reduce transaction wait times or time spent browsing inside retail spaces. Additionally, fitting rooms will remain closed while return policies will be extended to offer flexibility.
Planning to re-open the majority of its stores across England starting Monday, June 15 -- the retailer has over 260 department store locations carrying fashion and food items -- Mark & Spencer will also ensure shop clerks are monitoring the flow of customers and maintaining social distancing regulations.
Additionally, all locations will feature hand sanitizer at entryways, along with perspex screens for contactless checkout transactions. The retailer's food hall will also feature sanitized baskets along with a contact-free coffee ordering service.
Department Store Reopening Plans
Marks & Spencer Stores Launch Extensive Reopening Guidelines
Trend Themes
1. Social Distancing - Opportunity for businesses to implement innovative measures such as separate click and collect pick-up stations for online orders and perspex screens for contactless checkout transactions.
2. Contactless Services - Businesses can explore opportunities to provide contactless services like a contact-free coffee ordering service and sanitized baskets at entryways.
3. Extended Return Policies - Companies can offer flexibility to customers by extending return policies and ensuring safety measures during the return process.
Industry Implications
1. Retail - Retailers can adopt safety measures like social distancing and contactless services to ensure a safe shopping experience for customers.
2. Food and Beverage - Restaurants and cafes can implement contact-free services like a contact-free coffee ordering service and ensure sanitized baskets for a safer dining experience.
3. E-commerce - E-commerce platforms can focus on initiatives like separate click and collect pick-up stations to reduce transaction wait times and enhance customer convenience.