In a new trial, Air New Zealand will be equipping its flight attendants with in-flight Augmented reality Hololens headsets. The goal of the technology is to give flight attendants an edge in aiding their passengers and fielding questions more efficiently.
Attendants would have the capability to draw upon various figures immediately, answering: questions related to flight times, locations, time zones and even the weather. The lenses can also provide a breakdown of each passenger, where their final destination is, who they're traveling with, and any allergies or health concerns.
The technology could also be a more seamless problem solving solution, as updates from the crew could be provided via the headsets, eliminating verbal conversations which could cause unnecessary worry among the passengers. In-flight augmented reality is yet another example of smart technology being utilized to promote functionality, organization and connectivity.
In-Flight AR Experiences
Air New Zealand Will Soon Using In-Flight Augmented Reality for Clients
Trend Themes
1. In-flight Augmented Reality - The use of AR headsets by flight attendants can enhance customer service and provide real-time information, improving efficiency and passenger experience.
2. Smart Technology in Airline Industry - The integration of smart technologies like AR in the airline industry can revolutionize customer service and streamline operations.
3. Seamless Problem Solving Solutions - Using AR headsets to provide updates and instructions to the crew can enhance communication and eliminate unnecessary worry among passengers.
Industry Implications
1. Airlines - Airlines can leverage in-flight AR experiences to differentiate their services, provide personalized experiences, and improve customer satisfaction.
2. Technology - The AR technology used in-flight has the potential to disrupt the technology industry by expanding the application of AR beyond gaming and entertainment.
3. Travel and Tourism - The integration of AR technology in air travel can enhance the overall travel experience, making it more convenient and interactive for customers.