DoorDash is introducing AI-powered voice ordering technology to boost restaurant sales and enhance the customer experience. This new system will enable restaurants to manage all incoming calls effectively, ensuring no orders are missed.
As a part of the new AI features, returning customers can swiftly reorder their preferred meals and enjoy them whenever. Furthermore, live agents will be on standby to assist customers whenever needed, ensuring a seamless ordering process that combines technology and human support.
"Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology-forward solutions from us – including support for phone channels to meet customers where they’re ordering [...]," said Rajat Shroff, Head of Product and Design at DoorDash, in a statement.
AI-Powered Ordering Assistants
DoorDash Launches the AI-Powered Voice Ordering Technology
Trend Themes
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3. Technology-forward Solutions - DoorDash's initiative to provide technology-forward solutions, including support for phone channels, meets the evolving expectations of both customers and restaurateurs.
Industry Implications
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3. Customer Service - DoorDash's seamless ordering process, combining AI technology and live agents, opens up possibilities for disruptive innovation in the customer service industry by redefining how restaurants handle phone orders.